TRAINING SERVICES
Washington Research & Consulting Services
Training Services are focused to:
provide guidance related to Executive, Legislative, and regulatory
requirements and initiatives; increase personnel awareness and understanding
of proven management, organizational, and business practices; and
provide a balanced presentation of business and management theories
and practical applications. Washington Research & Consulting
Services training courses include course presentation and reference
materials, workbooks and case studies.
Minimum Class Size - 5
Maximum Class Size - 15
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Training
materials are included in course prices. |
| 1 Day Training
Courses |
- Benchmarking for Improved Customer Satisfaction
- Business Process Improvement/ Business Process Reengineering
(BPI/BPR)
- Integrating Program Acquisition, Performance, and Budgeting
- Managing Conflict
- Organizational Assessments: Setting the Stage for Performance
Improvements
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2nd Day Training
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- Acquisition Reform and Streamlining
- Facilitation Skills for Federal Managers
- President s Quality Award Program
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3rd Day Training
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- Activity-Based Costing and Activity-Based Management for
Improved Performance
- Government Performance and Results Act (GPRA): Requirements
and Implementation
- Leadership Development
- Malcolm Baldrige National Quality Award (MBNQA)
- Performance Based Organizations: Application, Selection,
and Transition
- Performance Measurement and Reporting: Using a Balanced
Scorecard
- Strategic Planning and Management that Works
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| All Courses
can be customized for Agency -unique requirements. |
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Examples
of Training Services |
| Provide off-the-shelf training packages as well
as training packages customized to the agency's specific needs related
to management, organizational and business improvement services,
such as: tea m building; performance measurement; business process
reengineering; strategic planning; ISO 9000 and ISO 14000; statistical
process control; quality management; benchmarking; process improvement;
performance problem- solving; and change managem ent. Customization
of off-the-shelf training may include: workbooks, training manuals,
slides, videotapes, overhead transparencies, advanced presentation
media and state-of-the-art computer based training.
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